Confusion say....
TelBru regrets confusion at counter We refer to Kangta164 (BB issue, 24th May 2006 entitled "E-Speed Blues Continue") regarding his displeasure of the services provided by our counter staff when he applied for a migration of his e-Speed1 service to e-Speed2 during our new subscriptions for e-Speed2 promotion. We sincerely apologise to him for the confusion and inconvenience caused due to the misleading information given by our counter staff. We would like to thank him for bringing this matter into our attention. To ensure that such incidents do not recur in the future, we will further enhance the sharing of information on our products and services within the organisation especially to our counter staffs. We are too happy to accommodate the writer's requirement and invite him to approach us directly. We would also like to take this opportunity to inform our valued e-Speed1 customers that TelBru is currently implementing a phased migration of e-Speed1 to e-Speed2 as part of...